At Feenä, we are committed to the lasting value and enjoyment of your jewelry. Alongside our Lifetime Buy-Back Guarantee, we also offer a lifetime service of jewelry polishing to maintain the luster and beauty of your pieces.
1. Buy-Back Guarantee Offer: You are welcome to sell any jewelry purchased from us back to Feenä at any time.
2. Buy-Back Fee: An 8% fee of the current spot price will be applied for this service, covering processing and handling.
3. Condition of the Jewelry: To be eligible for the buy-back, the jewelry must be in nearly the same condition and weight as when it was originally sold. The specific conditions are:
- a. Wear and Tear: Normal wear and tear, including minor polishing loss, is acceptable. However, items with significant damage or alteration will not be accepted.
- b. Weight Consistency: The item should maintain a weight close to its original weight. Slight variations due to wear or polishing are permissible.
- c. Authenticity: Each item will be verified against our sales records to confirm its purchase from Feenä and its authenticity.
Process
At Feenä, we’ve made the process of initiating a buy-back request straightforward and customer-friendly. Whether you prefer to manage your request online or via email, we’re here to assist you every step of the way. Here’s how you can get started:
Option 1: Through Your MyFeena Account
- Log In to Your MyFeena Account: Visit our website and log into your MyFeena account. If you don’t have an account, you can easily create one using your email address.
- Navigate to Past Orders: Once logged in, go to the ‘Past Orders’ section of your account. Here, you’ll find a history of all your purchases with us.
- Select the Item: Find the item you wish to sell back to us and click on the ‘Request Buy-Back’ option next to it.
- Fill Out the Request Form: You will be prompted to fill out a short form providing details about the item and its current condition. Please be as accurate as possible.
- Submit Your Request: After filling out the form, submit your buy-back request. You will receive a confirmation email with further instructions and details about the next steps.
Option 2: Via Email
- Email Us: If you prefer, you can initiate a buy-back request by emailing us directly at contact@feenajewelry.com.
- Provide Details: In your email, please include your name, contact information, and details about the item you wish to sell back. Mention the original order number if available.
- Await Response: Our customer service team will review your email and get back to you promptly with instructions on how to proceed, including how to send your item back for verification.
What Happens Next?
Once your request is received, we will guide you through the next steps, including verification of the item, finalizing the buy-back price, and arranging for payment. Our aim is to make this process as smooth and hassle-free as possible for you.
Need help?
Contact us at contact@feenajewelry.com for questions related to buy-backs and polishing.